The Inn on the River is a newly renovated Pigeon Forge hotel on the Parkway.

The Inn On The River

(865) 428-5500

2492 Parkway, Pigeon Forge ,TN 37863

24/7 RESERVATIONS – 865-428-5500
  /  FAQs
Answers to your most-asked questions

Browse through our list of Frequently Asked Questions to find information about our hotel in Pigeon Forge

Get details about check-in / check-out, our Pigeon Forge hotel amenities, pool hours and more.

  • Do you require a deposit?

    Guests paying with cash or through a third party are required to leave a $100 deposit for incidentals upon check-in. Deposit will will be released upon check-out.

  • What is check-in and check-out time?

    Check-in time is after 4 pm and check-out is out by 11 am. If your room is ready before 4 pm you are more than welcome to check-in early but during the busy season (April through October) please understand that check-ins will most likely be exactly at 4 pm.

  • Are you pet friendly?


  • Do you allow smoking?

    No, however, you are more than welcome to smoke at one of our 3 designated smoking areas away from the hotel.

  • Do you offer a complimentary breakfast bar?

    Yes, we serve our 24 item, hot and cold breakfast bar daily from 7 am to 10 am. The breakfast bar consists of scrambled eggs, biscuits, gravy, sausage, bacon, grits, muffins, toast, bagels, English muffins, oatmeal, yogurt, 3 types of cereal, and a waffle station.

  • Do you have handicap friendly rooms and offer handicap amenities?

    Yes, we have both river-side and parking-side handicap friendly rooms each featuring a single queen bed, raised toilets, and grab bars in the shower. We also offer a pool assistance lift, wheelchairs, shower chairs, toilet risers, TDD phones, and braille signs throughout the hotel.

  • Is The Inn On The River kid friendly?

    Yes, we have many complimentary amenities for kids to enjoy. Pool tools, games, welcome bags and offer Kidfest events throughout the entire year.

  • Do you have a pool? If so, what are the hours it is open?

    • Yes, both an indoor and outdoor pool with a family size hot tub.
    • The indoor pool is open daily from 8 am to 10 pm. The outdoor pool is open daily from 8 am to 10 pm during the winter months (Labor Day to Memorial Day) and 8 am to 11 pm during the summer months (Memorial Day to Labor Day).
  • Do we need to use our room towels for the pool?

    No, we provide pool towels located in both the indoor and outdoor pool area.

  • Do you provide Internet Access?

    We have complimentary Wi-Fi throughout the entire hotel, including the lobby, pool areas, picnic areas, conference room and guest rooms.

  • Do you have an on-site guest laundry room?

    Yes, our on-site guest laundry is open 24 hours a day, 7 days a week.

  • Do you have balcony rooms?

    Yes, The Inn On The River offers 128 beautiful newly decorated rooms, half featuring either a private balcony or a patio on the river.

  • Do you have an on-site gym?

    No, however, we are within walking distance to the Pigeon Forge Community Center which features a state of the art gym.

  • Do you offer room service?

    Not at this time, however, we do sell a variety of gift baskets, some include food.

  • Is there a charge for long distance phone calls?

    No, all local or long distance calls are free of charge.

  • Is your hotel located near a trolley stop?

    Yes, we have a trolley stop located right in front of our hotel that runs approximately every 15 minutes. Visit for trolley times and other information.